Terms of Use & Conditions

Introduction

Welcome to the UNSEEN e-commerce store. These terms and conditions govern the browsing, usage of the store, and purchase of products displayed herein, outlining the rights and obligations of both the store and its customers.

Please read this agreement and its related policies before completing your purchase. Using the store's services or completing an order constitutes acceptance of the applicable terms, without prejudice to any statutory consumer rights or mandatory provisions established by the laws and regulations of the Kingdom of Saudi Arabia.

This agreement applies to transactions conducted through the UNSEEN online store and shall be read alongside the Shipping, Delivery, Exchange, Return, and Privacy policies published on the store.

Article One: Definitions

For the purposes of this agreement, the following terms and expressions shall have the meanings assigned to them unless the context requires otherwise:

1. Store: The UNSEEN online store, including product display pages, checkout processes, and related services.

2. Service Provider: The entity offering products through the store in accordance with its official regulatory data.

3. Customer or Consumer: Any individual who visits the store or interacts with it for the purpose of viewing or purchasing products.

4. Products: Goods offered for sale in the store, in accordance with their declared characteristics, specifications, descriptions, and images.

5. Order: The process of purchasing one or more products through the store and completing their electronic procedures.

6. Agreement: These terms and conditions, along with other related policies published on the store, to the extent applicable.

7. Regulations: The laws, regulations, and legislation in force in the Kingdom of Saudi Arabia.

Article Two: Legal Capacity

1. The customer acknowledges that they possess the necessary legal capacity to conduct transactions in accordance with the regulations in force in the Kingdom of Saudi Arabia.

2. If the customer is a minor or lacks full legal capacity, the transaction must be conducted through their legal guardian or representative in accordance with relevant provisions.

3. It is prohibited to use the store for any illegal purpose or in a manner that violates applicable regulations.

4. Nothing in this agreement shall exempt any party from liability established by law.

Article Three: Nature of UNSEEN's Obligations and Orders

1. The store is committed to displaying products, indicating their basic characteristics and prices according to the information announced on product pages, and processing orders in accordance with purchase terms, store policies, and applicable regulations.

2. The purchase process relies on the information visible to the customer before completing the order, including product description, images, sizes, price, and any applicable additional fees.

3. Products are subject to actual stock availability. If a product becomes unavailable after order confirmation, the customer will be notified, and the paid amount will be handled in accordance with applicable regulations and the status of the order.

4. The store shall not provide misleading information regarding products, their characteristics, condition, or origin.

5. The store may provide additional services, such as customer support or after-sales processing, depending on product nature, published policies, and the customer's statutory rights.

Article Four: Rules of Store Usage

1. The customer agrees to use the store in a lawful manner consistent with the laws and regulations in force in the Kingdom of Saudi Arabia.

2. The customer undertakes to provide accurate information when creating an order or account, updating it when necessary to complete purchase and delivery.

3. It is prohibited to use the store to attempt unauthorized access to its systems or data, disrupt its services, misuse payment methods, or intentionally provide misleading data.

4. The customer undertakes not to use, copy, or exploit store contents in a manner that violates the intellectual property rights of the store or third parties.

5. Nothing in this article affects the customer's statutory rights or liability under applicable regulations.

Article Five: Accounts, Registration, and Information Protection

1. If the store enables user account creation, the user undertakes to provide accurate, current, and complete information as required.

2. The user is responsible for maintaining the confidentiality of login credentials and passwords, and notifying the store of any suspected unauthorized use of their account.

3. The user undertakes not to use another person's account without permission or impersonate others.

4. The store handles personal data in accordance with the Personal Data Protection Law, relevant regulations, and the privacy policy published on the store.

5. This clause shall not be interpreted as exempting the store from its statutory responsibilities regarding data protection or handling incidents within its scope of responsibility.

Article Six: Electronic Communications and Notices

1. The store may communicate with the customer via communication channels provided by the customer at the time of ordering, such as email, text messages, or approved communication tools, for order-related and customer service purposes.

2. Electronic notices and records shall serve as a means of communication and transaction documentation within the limits permitted by applicable regulations.

3. The customer undertakes to provide correct contact details enabling the store to send order updates or communicate when necessary.

4. Marketing messages are sent in accordance with relevant regulatory requirements, respecting customer choices and rights regarding marketing communications.

Article Seven: Modification of Agreement, Policies, and Fees

1. The store may update this agreement or related policies when necessary, publishing the updated version and indicating its effective date where appropriate.

2. Amendments apply to transactions subsequent to their publication and shall not be used to diminish the customer's statutory rights or alter terms of a previously confirmed order to the customer's detriment, except to the extent permitted by law and with necessary consent where applicable.

3. Prices, fees, and applicable additional costs are clearly displayed prior to completing the purchase.

4. If any provision of this agreement is determined to be unenforceable under the law, it shall not affect the validity of the remaining provisions to the extent permitted by law.

5. No amendment to the agreement shall cancel a statutory right granted to the customer or exempt the store from its regulatory obligations.

Article Eight: Prices, Payment, and Invoices

1. The store displays product prices in the currency indicated on the product page, detailing the total price, taxes, fees, and applicable delivery costs prior to order completion.

2. Payment is processed through payment methods actively available at checkout, and payment processing is subject to the terms and procedures of payment service providers.

3. The customer undertakes to enter required payment details accurately and must not use any payment method without authorization or legal right.

4. The store issues invoices or purchase documents in accordance with applicable regulations, containing legally required data and costs.

5. If a technical error or clear pricing mistake occurs prior to order completion, the store will contact the customer to clarify and resolve the matter in accordance with regulations, and no unannounced or unjustified fees will be imposed without proper legal basis.

6. This article does not affect the customer's rights regarding refunds or transaction disputes under applicable regulations and policies.

Article Nine: Intellectual Property and Trademarks

1. Intellectual property rights related to the UNSEEN name, logo, designs, and original content belong to their lawful owner or authorized user, as applicable.

2. Third parties may not copy store content, use its name, logo, or original materials without permission from the right holder, unless permitted by law.

3. Trademarks, logos, and names belonging to third parties remain the property of their respective owners. The appearance of a trademark name in a product description or store does not imply agency, endorsement, or official affiliation with the trademark owner unless officially announced on a legal basis.

4. The store undertakes not to make false claims regarding product authenticity, trademark licenses, or relationships with right holders, and to comply with intellectual property and e-commerce regulations.

Article Ten: Store Liability and Issue Resolution

1. UNSEEN is committed to conducting its commercial activity in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia.

2. The store is committed to processing orders and customer service according to declared information, exercising due diligence to fulfill its obligations.

3. The store is not liable for delays resulting exclusively from circumstances beyond its control to the extent permitted by law, provided it takes appropriate measures to handle the situation and notify the customer when necessary.

4. The store is not exempt from liability for errors, negligence, or breach of obligations falling within its scope of responsibility, nor from the customer's statutory rights regarding defects, non-conforming products, or delays resulting in statutory rights.

5. Exchanges, returns, and complaints are processed in accordance with each declared policy and without diminishing customer rights established by laws and regulations.

6. Nothing in this agreement constitutes a waiver by the customer of any non-waivable statutory right or an exemption of the store from liabilities imposed by law.

Article Eleven: Applicable Law and Dispute Resolution

1. This agreement is governed by the laws and regulations in force in the Kingdom of Saudi Arabia.

2. The store seeks to resolve inquiries and complaints amicably and fairly whenever possible.

3. If a dispute cannot be resolved amicably, it shall be referred to the competent authority in accordance with the laws in force in the Kingdom of Saudi Arabia.

4. This article does not prevent the customer from exercising any statutory right to file a complaint or claim before competent authorities.

Article Twelve: Privacy and Personal Data

1. The store collects and processes personal data necessary to complete orders, manage payments, delivery, customer service, and fulfill regulatory obligations, in accordance with the legal basis applicable to each purpose.

2. The store outlines in its published privacy policy the types of data collected, purposes of collection and use, processing and retention methods, third parties with whom data may be shared when legally or operationally necessary, and data subjects' rights and methods to exercise them.

3. When using analytics, store performance measurement, or e-marketing tools, data is processed in accordance with applicable regulations, the privacy policy, and necessary procedures or consents depending on the case.

4. Customers may refer to the privacy policy for details on data handling and procedures for submitting requests regarding their statutory rights.

5. This article does not replace the privacy policy and shall not be interpreted as diminishing data subjects' rights under the Personal Data Protection Law and its executive regulations.

Article Thirteen: Store Information and Contact

Official communication channels are displayed in dedicated sections within the store and must be accurate, up to date, and compliant with regulatory requirements applicable to the service provider.

Concluding Provisions

This agreement shall be read alongside other published store policies, including shipping, delivery, exchange, return, and privacy policies. In case of any conflict, mandatory statutory provisions and established consumer rights shall prevail, and no clause in this agreement shall be interpreted as restricting those rights.

Last updated: October 26, 2026.